-What kind of turnaround time should I expect?
Current estimated frame work wait time is 3-12 weeks unless other wise noted. Slide work can be sent directly in with a 3-4 week turnaround.
-What kind of warranty or guarantee do you offer, and what is your return policy?
Anything that we work on, finish or build is covered by our limited lifetime warranty. If your your firearm finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you, to and from shipping included. We can not cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). We also cannot warranty guns that are used is a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will correct the issue right away. If you decide you do not want any product you buy from us, we will accept returns within 15 days of you receiving the product, given the items are in an unaltered from the condition we shipped it in.
-When can I use my newly finished firearm?
As soon as you receive them back from us. All of our finishes are fully cured when they are shipped back to you.
-What is your contact information?
520.609.3337
-Do you offer discounts?
We only offer discounts through our email newsletter. Please sign up for exclusive offers.
Once work has started on a project we are not able to offer refunds. Under no circumstances will we refund the cost of our services purchased through our store, such as slide milling , etc. Once you complete the checkout process, you are responsible for sending your items in for services to be applied.
-Do you offer returns?
We accept Returns on any product that has failed due to manufacturing error. We stand behind our products. If they fail on you, we will make it right.
Our products are shipped within 7 Days using the following carriers: USPS You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Invoices not paid in full after 30 days will result forfeiture of items. Items will then be sold to recover shop labor and materials.
* We will not cover replacement cost of any component that has evidence of RED LOCTITE or similar product applied.
* Do not ship your firearm with expensive aftermarket parts. In the event that the shipping carrier loses your frame, we will not cover the cost of aftermarket parts that were included with the frame. We only need your stripped frame or slide to complete our services. The only item that this does not apply to is if you are sending in a mag-well and would like the borders to wrap around it.